Secure Payment

At CEBELIA we offer our customers different payment methods which are as follows:

-MasterCard

- Visa

- PayPal

For transactions with the card and those for each transaction, you are asked to enter your security code (CVV) located on the back of the card, this is therefore never recorded to guarantee the security of your banking data.

In addition, your banking data is in no way kept or stored on the site www.cebelia.paris.

Also, our teams receive each order placed on the site www.cebelia.paris, which is why we are able to detect suspicious payments. We can then cancel the transaction and inform our customers if there is any doubt.

Can I give my personal information securely?

Yes, you can give your personal information (last name, first name, postal address, digital address, telephone number) in complete security. Your data is exclusively used by Cebelia teams to improve the delivery process of your order.

What could be the reasons for my credit card being declined?

Your card may be refused for the following reasons:

The card expired. Check the expiration date to rule out this possibility.

You have exceeded your card limit. Check with your bank to find out if you have exceeded the limit allowed for purchases.

Make sure you have filled in all your card details correctly.

If after all these checks you still cannot complete the purchase, contact your bank to resolve the problem.

When is my order amount collected?

Once the bank has authorized the payment, you will receive an email confirming your order, but the amount will only be debited from your account when the items leave our warehouse for the specified destination through your care.